FAQs

Who Are We?

A little history about the company, we have been here in Myrtle Beach, South Carolina for about 25 years now! Whether you have shopped with us in store or online, our love and passion for the South is evident. “Heritage Not Hate” isn’t something we just say, we truly believe it. The Confederate Flag is an important symbol of the south, which shouldn’t be forgotten or taken down. We take pride in our Southern Heritage and love that we can continue to help our customers exhibit the same.

Can I visit your store?

Of course! Our physical store is located at 5706 S. Kings Hwy Myrtle Beach, SC 29579. The next time you’re vacationing, be sure to stop by! There are so many goodies in store that you might not see online. 

How do I place my order over the phone?

Feel free to give us a call! You can reach us at (843) 268-4050 Monday-Friday between the hours of 9:00am to 5:00pm EST.

How do you ship?

We ship through The United States Postal Service (USPS). Standard shipping is 2-3 business days depending on when the order is placed. If the order is placed before 3PM it will be filled and shipped the same day. All orders placed after 3PM will be filled the next business day. (Please note that orders are not processed on Saturday or Sunday)

How do I track my order?

In order to track your order you’ll have to go to www.usps.com. Once you’re on their main website, you’ll just have to enter the tracking number sent with your e-mail confirmation. 

Where do I find my tracking number?

Your tracking number will be sent once your order is ready. Keep an eye out in your e-mail! If you haven’t received the e-mail please check your spam folder. Still nothing, call us at the store with your first name, last name and/or order number that way we can look into it for you.

Something Wrong With Your Order?

Call us at (843) 268-4050 or e-mail us at sales@thedixieshop.com ASAP! We are happy to assist you!

Our Online Return Policy

All returns must be in new condition, unworn and free of any damages. For a full refund or exchange (minus fees incurred by shipping) simply mail your item back to us within 7 business days from when you received the package. Once we have received the item back, a refund will be issued. Please allow 3-5 business days from when the refund is issued for the refund to reflect on the original card used. Please forward all returns and exchanges with a note indicating the reason for the return, your order#, and a phone# to contact you to:

The Dixie Shop 

5706 S Kings HWY 

Myrtle Beach, SC 29575

Please Note:

Due to South Carolina State Law, we cannot accept an exchange or return of a used women’s swimsuit. Please try on the garment as soon as it arrives, and we will be happy to assist you.

There’s something that I want and it’s out of stock! What should I do?

Give us a call at the store or shoot us an email! The item maybe listed out of stock online but we may still have a couple in store. We are more than happy to check for you!

Can I follow you on social media?

Yes! Let’s be friends :) We are currently on Facebook, Instagram, SnapChat and Twitter. Follow us @TheDixieShop! 

 

 

 

 

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